Effective Date: 1 January 2026
Last Updated: 13 August 2026

Srijeevanam Enterprises LLP (“Srijeevanam”, “we”, “us”, or “our”) operates the website https://srijeevanam.com and provides e-commerce, online shopping, payment, delivery, promotional, advertising, and related services through its website and other digital platforms (collectively, the “Services”).

Srijeevanam Enterprises LLP, having LLPIN ACJ-2843, is a limited liability partnership incorporated on 2 September 2024 and registered with the Registrar of Companies, RoC-Uttar Pradesh II.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information relating to users of our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

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1. INFORMATION WE COLLECT

Depending on how you use our Services, we may collect the following information.

1.1 Personal Information

We may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping and delivery address
• Account information
• Login information
• Order history
• Product preferences
• Customer support communications
• Reviews, ratings, feedback, and other content submitted by you
• Information required to process refunds, cancellations, returns, or disputes

1.2 Account Information

If you create an account, we may collect information necessary to create and manage your account, including your name, mobile number, email address, login credentials, and account preferences.

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

1.3 Payment Information

We may offer various payment methods through third-party payment gateways and payment service providers.

Depending on your selected payment method, payment providers may process:

• Transaction amount
• Transaction ID
• Payment status
• Payment method
• UPI transaction information
• Card-related information
• Bank-related information
• Wallet information
• Other information required to complete a transaction

Payment information may be collected and processed directly by the relevant payment gateway or financial service provider.

Srijeevanam does not intentionally store complete debit or credit card numbers, CVV numbers, ATM PINs, UPI PINs, or similar sensitive payment credentials on its own servers unless specifically required, legally permitted, and appropriately secured.

Payment providers may have their own privacy policies and terms governing their processing of payment information.

1.4 Order and E-Commerce Information

When you use our e-commerce Services, we may collect information relating to:

• Products viewed
• Products searched
• Products added to cart
• Products purchased
• Order quantity
• Order value
• Order status
• Cancellations
• Returns
• Refunds
• Coupons and discounts
• Delivery instructions
• Purchase history
• Customer preferences

1.5 Device and Technical Information

We may automatically collect technical information when you access our Services, including:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Screen information
• Language preferences
• Time zone
• Website interaction information
• Application or browser version
• Log information
• Crash and diagnostic information
• Approximate location information

This information may be collected automatically through cookies, analytics tools, SDKs, pixels, server logs, and similar technologies.

1.6 Location Information

Where enabled or permitted, we may collect approximate or precise location information to provide features such as:

• Delivery services
• Location-based availability
• Delivery address assistance
• Local product availability
• Location-based offers
• Service-area determination

You may control location permissions through your device or browser settings. Certain features may not function properly if location permissions are disabled.

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2. HOW WE USE YOUR INFORMATION

We may use your information for legitimate business and service-related purposes, including:

• Creating and managing user accounts
• Processing and fulfilling orders
• Processing payments
• Confirming transactions
• Providing delivery services
• Processing cancellations, returns, and refunds
• Providing customer support
• Responding to inquiries and complaints
• Sending order and delivery updates
• Providing invoices and receipts
• Preventing fraud and unauthorized transactions
• Detecting security threats
• Improving our website and Services
• Personalizing your shopping experience
• Recommending products and services
• Providing discounts, coupons, promotions, and rewards
• Conducting analytics and research
• Measuring advertising and marketing performance
• Sending promotional communications where permitted
• Maintaining and improving website functionality
• Complying with applicable laws and legal requirements
• Protecting our legal rights and interests

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3. PAYMENT PROCESSING

We may use third-party payment gateways and payment processors to facilitate payments.

When you make a payment, you may interact directly with the payment gateway or be redirected to a third-party payment page.

The relevant payment provider may independently process payment information according to its own privacy policy and terms.

We may receive limited transaction information such as:

• Transaction ID
• Payment status
• Payment method
• Transaction amount
• Payment timestamp
• Refund status

This information may be used for:

• Order processing
• Payment reconciliation
• Refund processing
• Customer support
• Fraud detection
• Dispute resolution
• Accounting and legal compliance

We do not request your UPI PIN, ATM PIN, CVV, or payment password for ordinary transactions.

You should never share your OTP, UPI PIN, card PIN, CVV, password, or other confidential payment credentials with anyone claiming to represent Srijeevanam.

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4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies, including:

• Cookies
• Pixels
• Web beacons
• Local storage
• SDKs
• Device identifiers
• Similar tracking technologies

These technologies may be used to:

• Keep users signed in
• Maintain shopping carts
• Remember preferences
• Maintain session security
• Understand website usage
• Measure website performance
• Analyze traffic
• Detect fraudulent activity
• Improve our Services
• Personalize content
• Measure marketing campaigns
• Provide and measure advertisements

4.1 Types of Cookies

Essential Cookies

These cookies are necessary for essential website functionality, including security, authentication, shopping cart functionality, and transaction processing.

Analytics Cookies

These cookies help us understand how visitors use our website and identify areas for improvement.

Preference Cookies

These cookies allow our website to remember choices and preferences made by users.

Advertising Cookies

These technologies may be used to understand advertising effectiveness and, where permitted, display advertisements that may be more relevant to users.

Where legally required, we may request consent before using non-essential cookies or similar technologies.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

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5. ADVERTISING AND MARKETING

Srijeevanam may display advertisements on its website or use third-party advertising and marketing service providers.

Advertising and marketing partners may process information such as:

• Device information
• IP address
• Advertising identifiers
• General location information
• Website activity
• Advertisement interactions
• Cookie information
• Campaign interaction information

This information may be used to:

• Display advertisements
• Measure advertisement performance
• Understand campaign effectiveness
• Improve marketing campaigns
• Prevent advertising fraud
• Limit repetitive advertisements
• Create advertising audiences where legally permitted

We do not sell your personal information simply because we display advertisements.

Where required by applicable law, we will provide appropriate consent mechanisms and choices relating to personalized advertising.

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6. ANALYTICS

We may use third-party analytics services to understand how users interact with our Services.

Analytics information may include:

• Website visits
• Page views
• Product views
• Search activity
• Shopping cart activity
• Conversion information
• Device information
• Browser information
• Approximate geographic information
• Traffic sources
• Website performance information

Analytics data may help us:

• Improve website performance
• Improve product discovery
• Understand customer behavior
• Identify technical problems
• Improve user experience
• Measure marketing performance

Third-party analytics providers may process information according to their own privacy policies.

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7. HOW WE SHARE INFORMATION

We may share information with third parties where necessary to provide our Services, operate our business, comply with law, or protect our rights.

These parties may include:

7.1 Payment Service Providers

We may share relevant information with payment gateways and payment processors to facilitate payments, refunds, reconciliation, fraud prevention, and dispute resolution.

7.2 Delivery and Logistics Providers

Where delivery is provided by third-party delivery or logistics providers, we may share information reasonably necessary to fulfill your order, such as:

• Name
• Delivery address
• Contact information
• Order details
• Delivery instructions

7.3 Technology and Service Providers

We may use third-party service providers for:

• Cloud hosting
• Database services
• Website infrastructure
• Payment processing
• Analytics
• Advertising
• Email
• SMS
• OTP services
• Customer support
• Security
• Fraud detection
• Notifications
• Data storage
• Technical maintenance

These providers may process information on our behalf.

7.4 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Comply with court orders or government requirements
• Prevent fraud
• Investigate security incidents
• Protect our users
• Protect our business
• Protect our legal rights

7.5 Business Transfers

If Srijeevanam is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of the transaction, subject to applicable law.

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8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for:

• Providing Services
• Maintaining account records
• Order history
• Payment reconciliation
• Customer support
• Fraud prevention
• Tax and accounting requirements
• Legal compliance
• Resolving disputes
• Enforcing agreements
• Maintaining business records

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

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9. DATA SECURITY

We use reasonable technical and organizational security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include appropriate access controls, authentication mechanisms, security monitoring, encryption where appropriate, and other security practices.

However, no website, application, database, or internet transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account and device.

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10. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Manage certain cookie preferences
• Request information regarding processing of personal information
• Raise a privacy-related complaint

You may contact us using the details provided in this Privacy Policy to exercise applicable rights.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or where necessary for legitimate purposes such as fraud prevention, dispute resolution, tax, accounting, or legal compliance.

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11. MARKETING COMMUNICATIONS

We may send service-related communications, including:

• Order confirmations
• Payment confirmations
• Delivery updates
• Refund notifications
• Cancellation notifications
• Account notifications
• Security alerts
• Important service announcements

We may also send promotional communications such as:

• Offers
• Discounts
• Coupons
• Product announcements
• Promotional campaigns
• Rewards
• Other marketing messages

Where permitted by applicable law, you may opt out of promotional communications using available unsubscribe options or by contacting us.

Even if you opt out of marketing communications, you may continue to receive essential service-related communications.

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12. CHILDREN’S PRIVACY

Our Services are not intended for individuals who are not legally permitted to use them under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us improperly, please contact us at the email address provided below.

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13. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to third-party websites, applications, payment providers, advertisements, social media services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

You should review the privacy policies and terms of third-party services before providing them with personal information.

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14. DATA TRANSFERS

Your information may be processed or stored in locations outside your city, state, or country where our service providers operate.

Where applicable, we will take reasonable measures to ensure that processing of personal information complies with applicable data protection requirements.

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15. ACCOUNT DELETION

You may request deletion of your Srijeevanam account and associated personal information, subject to applicable law and legitimate business requirements.

Information may be retained where necessary for:

• Legal compliance
• Tax and accounting purposes
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of agreements
• Regulatory requirements

To request account deletion, please contact us at:

Email: contact.srijeevanam@gmail.com

We may verify your identity before processing an account deletion request.

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16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our Services
• Business practices
• Technology
• Security practices
• Legal requirements
• Regulatory requirements

The updated Privacy Policy will be published on our website.

The “Last Updated” date at the beginning of this Privacy Policy will indicate when the policy was most recently revised.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

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17. CONTACT INFORMATION

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us.

Srijeevanam Enterprises LLP

LLPIN: ACJ-2843

Website: https://srijeevanam.com

Email: contact.srijeevanam@gmail.com

Registered Office:

Tikam Singh P585 19/373,
Gambhir Pura, Aligarh,
Aligarh, Uttar Pradesh, India – 202001.

Privacy / Grievance Contact

For privacy-related requests or complaints:

Srijeevanam Enterprises LLP
Email: contact.srijeevanam@gmail.com

We will handle privacy-related requests and complaints in accordance with applicable laws and regulations.

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18. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, subject to applicable law.

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19. ACKNOWLEDGEMENT

By accessing or using the Services provided by Srijeevanam Enterprises LLP, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used, processed, stored, and disclosed as described herein, subject to applicable law.

Srijeevanam Enterprises LLP
LLPIN: ACJ-2843

Effective Date: 1 January 2026
Last Updated: 13 August 2026